FAQ Manuka Honey
Is your Honey Raw?
Yes. We don’t add anything to our honey and we use gentle processing techniques for all of our honey where the honey is gently warmed up to the same temperatures of the hive. So heat is used in the process.
Does honey expire?
No. Honey is one of the very few food sources that does not spoil. However, it does need to be stored correctly otherwise you will find your honey returning to its natural state – where it goes lumpy and surgery as when it’s in the hive it goes from liquid to thick and sugary depending on the temperature.
We recommend storing your honey under 20 degrees Celsius in a cool dark place.
All of our products have a Best Before date printed as we have to comply with Food Labeling guidelines.
All of our well-being products have a BB date and we recommend you consume by that date for maximum effectiveness.
How long till I receive my order?
It really depends on where you live. Our shipping options at checkout will tell you the expected times and you can track your parcel every step of the way. But we work off the below times- so if you haven’t seen any tracking updates by then please contact us here
If orders are placed before 1pm NZT:
NZ North Island: by 5pm Next day
NZ south Island: 2-3 working days
Australia: 3-5 working days
Europe: 7-10 working days
Americas: – 12+ working days
Asia: 12+ working days
Middle East: 10+ working days
Rest of the world: 10-12 working days
If you have urgent requests please contact us directly.
Why did the honey I bought become darker after two years?
This is caused by the high external temperature of honey stored for a long time. The taste will be different from honey soon after leaving the factory.
Why is Manuka honey exported from New Zealand recommended to be transported by plane?
Due to the container transportation process, the storage temperature of honey cannot be guaranteed. Especially for transportation from the southern hemisphere to the northern hemisphere, it needs to pass through the equator and the temperature in this area is very high. So we require that it must be transported by air. Especially honey above UMF10+.
What is the difference between our company and other brands of UMF products with the same content?
The UMF10+, 15+, 20+ content of Manuka honey is determined by Analytica Laboratories and issued a certificate of analysis. Therefore, there is no difference in the UMF content of products of the same level. However, due to the different processes of filtration, disinfection and canning of various manufacturers, and the different sources of honey, there will be slight differences in color and taste.
Why do different manufacturers have different prices for the same UMF honey?
This is a complicated issue. The simple answers that are caused by different sources of honey, different management processes of each factory, different costs, different market focus, and different profit requirements.